Legal
Delete your account & data
Last updated: August 23, 2026
1. How to request deletion
Option A — Self-service (instant): Sign in to kaptik.site, go to My Account, scroll to the Danger Zone, and click Delete account. Your account and data will be deleted immediately with no waiting period.
Option B — Email request (if you cannot sign in): Send an email to wethekoi@gmail.com from the email address associated with your Kaptik account. We will process your request within 30 days.
2. Data deleted vs. retained
When you delete your account, the following data is handled as described:
| Data | Deleted? | Retention |
|---|---|---|
| Account profile (email, Google linkage, picture, subtitle/UI settings, consent timestamps) | Deleted immediately | None |
| Plan / subscription status | Deleted immediately | None |
| Watch history | Deleted immediately | None |
| Push notification device tokens | Deleted immediately | None |
| Submitted feedback | Deleted immediately | None |
| Submitted reports | Deleted immediately | None |
| Anonymous view / quota tracking markers (technical deduplication records) | Cannot be individually deleted | Retained as anonymous technical records (not reconstructable to a profile) |
| Plan change / subscription (entitlement) audit logs | Retained | 5 years (legal, financial, and fraud prevention requirements) |
| Email hash (suppression list to prevent re-marketing) | Original email deleted; irreversible hash retained | Indefinitely (to prevent re-marketing deleted accounts) |
| Inquiries submitted before sign-in (email-based) | Unaffected (not linked to account) | Standard inquiry retention policy applies |
3. Important: Subscriptions are not cancelled by this process
Deleting your Kaptik account does not automatically cancel any active subscriptions. If you have a paid plan through the App Store or Google Play, you must cancel it separately through your device's subscription settings. Failure to do so may result in continued charges.